Effective Date: January 1, 2025
We offer a 30-day return window for most products purchased from DepxTech. The return period begins on the date of delivery.
To be eligible for a return, items must be:
The following items cannot be returned:
Contact our customer support team at support@depxtech.com or through your account to initiate a return request.
Once approved, you will receive a Return Merchandise Authorization (RMA) number and return shipping instructions.
Package the item securely and ship it to our returns center with the RMA number clearly marked on the outside of the package.
Once we receive your return, we will inspect it and process your refund or exchange within 5-7 business days.
Refunds will be issued to the original payment method:
If you need to exchange an item for the same product due to defect or damage, we will arrange for a replacement to be sent once the original item is received and inspected.
For items that arrive defective or damaged:
Customers are responsible for return shipping costs unless the item is defective or we made an error.
We cover return shipping costs if:
A restocking fee of up to 15% may apply for:
Items accepted through our trade-in program are final and cannot be returned. All trade-in values are final once accepted.
International customers are responsible for:
Products under manufacturer warranty should be handled according to the warranty terms. Contact us for assistance with warranty claims.
For questions about returns and refunds:
Email: support@depxtech.com
Phone: Available Mon-Sun 8-22 EDT(NY)
Live Chat: Available on our website