30-Day Return
Changed your mind? No worries. We make it easy to get your device back with our straightforward return policy.
30-Day Window
Request a return within 30 days of sending your device
Free Returns
We cover all return shipping costs—no fees
Same Condition
Your device is returned exactly as we received it
When Can You Request a Return?
Condition Differs from Quote
If our inspection reveals that your device condition is different from what was described, we'll provide an adjusted quote.
Change of Mind
Decided you want to keep your device? No problem. Request a return before inspection is complete.
Processing Issues
In the rare case of a processing issue on our end, we'll make it right.
How Returns Work
Contact Us
Email support@depxtech.com or use live chat to initiate your return request.
Return Approved
We'll confirm your return within 24 hours and provide a timeline.
Device Shipped Back
Your device will be shipped back to you at no cost via tracked shipping.
Receive Your Device
Typical return delivery is 5-7 business days from approval.
Important Information
- Returns must be requested within 30 days of sending your device
- Returns are free—we cover all return shipping costs
- Devices are returned in the condition we received them
- Once payment is processed, returns are no longer available
- We cannot return devices that have already been refurbished or recycled
Need to Request a Return?
Contact our support team and we'll help you through the process.