Trade-In Process
A detailed step-by-step guide to help you through the entire trade-in process. We make it simple and transparent.
Search for Your Device
Start by searching for your device using our search bar or browse by category.
Tips
- Enter your device model (e.g., "iPhone 15 Pro")
- Be specific about storage capacity and color if applicable
- Check multiple variations if unsure about exact model
Answer Condition Questions
Tell us about your device's condition to get an accurate quote.
Tips
- Be honest about screen condition (cracks, scratches)
- Check if all buttons and features work properly
- Note any water damage or battery issues
Accept Quote & Pack Device
If you're happy with the quote, accept it and prepare your device for shipping.
Tips
- Remove SIM cards and memory cards
- Factory reset and sign out of all accounts
- Use a sturdy box with proper padding
Ship Your Device
Print your free prepaid shipping label and drop off at any carrier location.
Tips
- Print the shipping label we email you
- Drop off at any authorized carrier location
- Keep your tracking number for reference
Device Inspection
Our experts will inspect your device within 24 hours of receipt.
Tips
- We verify device condition matches your description
- You'll receive notification when inspection is complete
- If condition differs, we'll offer an adjusted quote
Receive Payment
Once inspection is complete, receive payment via your chosen method.
Tips
- PayPal: Instant transfer
- Bank transfer: 1-2 business days
- Gift card: Instant digital delivery
Condition Guide
Understanding how device condition affects your quote. The better the condition, the higher the payout.
Like New
Device shows no signs of use. No scratches, scuffs, or marks.
100%of max value
Good
Minor cosmetic wear. Light scratches on body, screen is perfect.
80-90%of max value
Fair
Moderate wear. Visible scratches on screen or body, fully functional.
60-75%of max value
Poor
Heavy wear, cracked screen, or functional issues. Still worth trading in!
30-50%of max value
Before You Ship
- Back up all your data - we cannot recover it after wiping
- Sign out of iCloud, Google, Samsung accounts
- Disable Find My Device / Activation Lock
- Remove SIM cards and memory cards